Job Title: Assistant Chocolate Café Manager
About Us:
For over 20 years, Max Brenner has shared our chocolate and dessert creations with Australian consumers, and we are renowned for our own recipe. With 25 stores and counting, we have built an international footprint across both the Australian and New Zealand markets.
We recognize that everyone in our team is unique and can make their mark at Max Brenner. Our people are our priority, and our focus is on developing talent from within. If you are ambitious, results-driven, and passionate about chocolate and delivering authentic exceptional guest service, then this is your opportunity to join our Tuggerah Max Team.
About The Role:
In the role of Assistant Chocolate Café Manager at Max Brenner, a day in your life will include:
* Assist the Chocolate Café Manager to execute daily operations and run the store including store cleanliness and presentation
* Assist in planning and executing the store including rosters and marketing promotions
* Lead by example and drive team members to deliver memorable guest service and experience
* Assist in managing people-related tasks including training and development, coaching, and feedback
* Work with the Chocolate Café Manager to deliver on set sales budgets and manage labor spend, stock levels, and other controllable expenses
* Manage, prepare, and serve dessert menu items including but not limited to our famous Tutti Frutti Waffles, Chocolate Fondue, and decadent Pizzas to the highest standard
* Manage, prepare, and serve delicious drinks including coffees, hot chocolates, and decadent milkshakes to the highest standard
* Complete in-house training to keep you up to date
About You:
To be successful in the role of Assistant Chocolate Café Manager at Max Brenner, you will have:
* Previous management experience of minimum 1-2 years is essential
* Previous hospitality or retail experience is essential
* Ability to lead and effectively communicate with a team
* Energetic, positive, and guest-focused with a can-do attitude
* Passion for hospitality and love the energy that the industry brings
* Enjoy creating memorable experiences for all our guests
* Driven to provide exceptional guest service at all times
* Ability to work well collaboratively as part of a team
Why Max Brenner?
* Flexible working hours to suit your lifestyle and/or study schedule
* Extensive onboarding and ongoing training provided
* Regular Barista training courses offered + hands-on Barista training in store
* Up to 40% employee discount offered on all Max Brenner products (conditions apply)
* Awesome employee benefits and discounts with Samsung, Bupa, Fitness First, and many more
* Incentive scheme on offer for all management staff
* You will be provided with your own Max Brenner apron
* Great progression pathways into leadership roles within Max Brenner
* Work for a family-owned business who truly values their team members
* Vibrant and fun environment where we celebrate our people and promote from within
* Gain skills, experiences, and friendships that will last a lifetime