Customer Support Specialist
We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer success initiatives, you will play a critical role in ensuring the success of our clients using our software platforms.
Key Responsibilities:
* Building strong relationships with existing customers
* Managing ongoing communication with clients
* Identifying opportunities to expand product adoption
* Providing support for the use of our Software as a Service (SaaS) platform
* Collaboration with our Sales Team and Executive Team
Requirements:
* Sound technical knowledge and skills
* Excellent telephone communication skills
* High degree of self-motivation and ambition
* Positive, confident, and determined approach
* Problem-solving skills
* Ability to understand and explain technical concepts
* Strong organisational and analytical skills with a keen attention to detail
Benefits:
* Pride ourselves on upholding a respectful and supportive environment
* Growth opportunities
* A strong emphasis on work/life balance
* Weekly and monthly office social activities
About Us:
We're a leading provider of risk management software, dedicated to delivering innovative solutions that help organisations monitor and manage performance.
The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment, and initiative.
This is a full-time, in-office role.