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Technical support specialist

Mackay
HBT Group
Technical Support specialist
Posted: 9 March
Offer description

Field Service Technician – Underground Electrician / Underground Fitter

Great lifestyle balance

* DIDO
* Strong training & development
* Company vehicle

Are you a qualified Electrician or Fitter with underground experience who enjoys variety, problem‐solving and working directly with customers? H.B.T. is expanding our Field Service team and we're looking for a safety‐focused technician to support our equipment across underground mining operations.

This role offers a mix of autonomy, technical challenge, site interaction, and the opportunity to become a specialist in high‐performance longwall equipment.

Why Join H.B.T.?

Home every weekend – enjoy real work–life balance DIDO from your home location (within reasonable travel distance) Competitive salary package Company vehicle provided Regular overtime available Clear development pathways Structured training on the H.B.T. product line

We invest in our people and build long‐term careers — not just fill short‐term roles.

About the Role

As a Technical Support Specialist, you will provide technical support to our customers both onsite and remotely. You'll ensure H.B.T. equipment performs reliably through maintenance, troubleshooting, audits, data analysis and operator training.

In this role, you will:

* Carry out servicing, maintenance, repairs, upgrades and commissioning
* Diagnose and resolve equipment issues, including breakdown support
* Participate in or lead Root Cause Analysis (RCA) investigations
* Prepare parts, tooling and documentation for service activities
* Conduct health checks, inspections and lifecycle audits
* Analyse equipment performance data to identify improvement opportunities
* Prepare high‐quality reports and condition summaries
* Deliver training to longwall personnel on equipment use and maintenance
* Build strong customer relationships and identify future service needs
* This role suits someone who enjoys working hands‐on, travelling to mine sites, and taking ownership of technical outcomes.

About You:

Certificate III Electrical or Mechanical Fitter trade

Certificate IV or above (highly regarded) Coal Board Medical (desirable) Experience with high‐performance machinery Experience with H.B.T. equipment (highly regarded)

What You Bring: Strong commitment to safety

Excellent communication and customer‐service focus Ability to work autonomously and within a team Willingness to travel to customer sites throughout the Bowen Basin Flexibility to support after‐hours or alternative shifts if required Strong reporting, documentation and attention to detail Proficiency in Microsoft Word and Excel

About us:

HBT Services QLD is responsible for the overhauls of longwall machinery across QLD and operates under three (3) plants, being Overhauls, Warehouse and Gearbox repairs.

Ready to Apply?

If you're looking for a stable role with strong support, technical challenge and the chance to grow your career in underground mining equipment — we'd love to hear from you.

Need a confidential chat? Ring Doc om 0439 195***

Apply now and join a team where your skills make a genuine difference.

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