The Western Australian Indigenous Tourism Operators Council (WAITOC) is searching for a
Business Support Hub Coordinator [Broome based].
We're seeking a motivated and organised individual to join our team on a
full time basis (38 hours per week).
Based in Broome
, this contract role is to
30 June 2027,
with the possibility of an extension and may involve occasional travel across the Kimberley.
Why join WAITOC
WAITOC is the peak body for Aboriginal tourism in Western Australia
, representing and supporting Indigenous tourism operators across the state, working to grow the Aboriginal tourism sector by providing advocacy, marketing, business development support, and strategic partnerships that enhance opportunities for Indigenous-owned tourism enterprises.
By joining WAITOC, you'll be part of a passionate team of professionals across the state, dedicated to celebrating and advancing Aboriginal tourism in WA.
The Role
The
Business Support Hub Coordinator
will assist Aboriginal tourism businesses across the west Kimberley, supporting business operations, technology and marketing/digital solutions, accessing grant funding, networking opportunities and ensuring businesses receive the necessary resources and knowledge to thrive and succeed.
Key Responsibilities and Duties
1. Business Support & Administration
* Provide advisory and practical assistance to Aboriginal tourism businesses in operational setup, customer service, and administrative processes.
* Connect businesses with a network of support services, such as insurance, bookkeeping and other suppliers to ensure compliance and smooth operations.
* Providing admin support as required for WAITOC team members and contractors.
2. Digital & Technology Solutions
* Help implement and manage
online reservation systems, websites
, and digital tools to enhance business efficiency.
* Provide training and support on technology solutions to ensure businesses can self-manage their online presence.
* Collaborate with developers and external agencies for website and digital system improvements.
3. Marketing & Promotion
* Assist businesses in developing strategies tailored to promote cultural tourism experiences.
* Provide guidance on social media management, digital branding, and content creation.
* Provide support in connecting businesses with marketing professionals or agencies, as required.
4. Networking & Industry Engagement
* Facilitate introductions between businesses and potential partners, industry experts, and suppliers.
* Assist in organising networking events, workshops, and training sessions for members to enhance industry and stakeholder collaboration.
* Advocate for Aboriginal tourism businesses by representing their interests at events, forums, and meetings.
5. Cultural Guidance & Mainstream Engagement
* Provide cultural awareness resources and encourage best practices for mainstream tourism operators.
* Support initiatives that create partnerships between Aboriginal tourism businesses and mainstream operators.
6. Training & Capacity Building
* Assist in delivering training sessions on business management, customer service, and digital tools.
* Support businesses in using training platforms for operational improvements.
* Work with stakeholders to develop relevant training resources.
* Proactive knowledge transfer with other team members.
Other Duties
* Undertakes other duties as required and directed by the Business Development Manager or Operations Manager.
Special requirements
* 'C' class Drivers Licence
* Able to provide a National Police Certificate ('Police Clearance'), if required
* Must possess valid Australian work rights or work visa
Essential Key Skills & Qualifications
* Minimum of 2 years experience
in administration, business development, or a related field.
* Understanding of Aboriginal tourism
and cultural business operations.
* Experience with
online reservation booking systems, website management, and social media platforms.
* Strong communication
and stakeholder engagement skills.
* Event coordination and networking experience are advantageous.
* Passionate about supporting Aboriginal businesses and cultural tourism.
* Ability to work independentl
y and in a small team environment.
Desirable Attributes
* Prior experience in Indigenous business support, economic development, or tourism.
* Knowledge and experience of the Western Australian travel and tourism industry.
* Familiarity with government funding and grant application processes and business growth strategies.
* Ability to undertake travel across Western Australia to provide on-site support, as required.
* Willingness to engage in continuous learning and industry training.
* Tertiary qualification in business or tourism.
How to Apply
If this sounds like you, we'd love to hear from you Please send your resume and a short cover letter about your experience.
Applicants must have the right to work in Australia.
Accommodation is not provided as part of this role.