Job Description
The Technical On-site Services Coordinator is responsible for providing quality, timely and first level on-site response to issues arising from the day-to-day operation of Canon devices. This role involves supporting a range of Canon devices including printers, scanners and multi-function devices (MFDs), as well as facilitating on-site technical support of Canon software solutions within the customer environment.
Main Responsibilities:
* Provide high level of service and customer satisfaction to users to enable them to focus on their core business
* Building and maintaining strong relationships with all stakeholders
* Ensure software calls are logged in accordance with the customer defined process
* Ticket management, including maintaining status information to ensure end users are informed and resolution of tickets within agreed service levels
* Maintain fleet availability and maximise fleet uptime
Required Skills and Qualifications
To be successful in this role, you will require experience in software support and ticketing management, along with a technical understanding of Canon devices. You should also have excellent communication skills, be able to work independently and as part of a team, and have a customer-focused approach.
Benefits
* Training and development opportunities to help you bring your goals to life
* Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
* Performance recognition, in the form of quarterly and annual awards programs for high-performers
* Cannon products offered at discounted rates
* Education assistance to support the cost of any external training that gives you new skills for your job
About Us
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.