Technical Support Specialist Role
The primary function of this position is to provide expert technical assistance and resolve complex issues for clients.
The ideal candidate will possess approximately 3-5 years of delivery experience, coupled with a proven track record of delivering advanced technical support and resolving hardware and software problems.
The successful applicant must be an Australian Citizen, hold a valid baseline clearance, and be willing to work flexible hours on-site in Canberra.
About the Position
This role involves working within a dynamic team environment that values diversity, inclusion, and innovation.
Key Responsibilities
* Accept and resolve tickets from the Level 1 Service Desk
* Monitor and administer storage technologies, including SAN/NAS, block and file storage
* Monitor storage fabric, software-defined networking, routing/switching, and hyper-converged infrastructure
* Resolve application processing incidents
* Resolve Operating system (Windows, Unix, Linux) incidents
Requirements
* Approximately 3-5 years of delivery experience
* Proven track record of providing advanced technical support and resolving complex issues
* Adaptable to new requirements and problem sets
* Thrives in dynamic environments
* Expertise in troubleshooting hardware and software issues, monitoring infrastructure and applications, and ensuring seamless IT operations