Overview
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‐and‐reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
As part of our Sales & Customer Solutions Team, this role sits at the heart of some of CHEP's most important customer partnerships, shaping how we create long‐term value for our customers while driving sustainable, profitable growth for the business.
Location & Travel
This role will ideally be based in Sydney (NSW) or Melbourne (VIC), with a hybrid working arrangement and some travel required.
Key Responsibilities
* Manage relationships with major customers, ensuring alignment with CHEP's strategic goals and delivering revenue growth while achieving customer satisfaction targets.
* Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
* Lead high‐level negotiations and commercial tenders, securing favourable terms that meet both business objectives and customer expectations.
* Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP's market presence within your portfolio.
* Conduct regular business reviews and audits with customers, ensuring compliance with CHEP's annual audit plan and maintaining accurate asset‐management records.
* Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
* Build and sustain relationships with stakeholders at all levels within customer organisations, driving strategic initiatives and improving supply‐chain efficiencies.
* Lead cross‐functional teams to deliver innovative, value‐added services and solutions that meet customer needs and promote mutual growth.
Qualifications & Experience
* Tertiary qualifications in Business, Marketing, Logistics, Supply Chain or a related field.
* Experience in key account management, ideally within FMCG, logistics or complex B2B environments.
* Strong commercial acumen, including the ability to interpret financial results, build business cases and manage revenue outcomes.
* Highly developed negotiation skills, with confidence engaging senior customer stakeholders.
* A strong understanding of supply‐chain dynamics and how operational decisions impact customer outcomes.
* Excellent communication and presentation skills, with the ability to simplify complexity and influence decisions.
* A proactive, self‐directed approach, comfortable operating in an autonomous and high‐profile role.
Benefits
* Flexible working environment
* Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum
* Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
* Employee discounts with a range of partners
* Up to 14 weeks of paid parental leave for primary caregivers and 2 weeks of paid parental leave for secondary caregivers
* Unparalleled opportunities to advance and accelerate your career
* Attractive options to purchase Brambles shares
Remote Type
Hybrid Remote
Skills
* Account Management
* Adaptability
* Building Rapport
* Commercial Sustainability
* Customer Experience (CX)
* Customer Partnerships
* Data Storytelling
* Digital Customer Solutions (Dcs)
* Empathy
* Experimenting
* Negotiation
* Our Business
* Relationship Management
* Sales Communications
* Taking Ownership
* Teamwork
* Understand Customers
* Value Propositions
Equal Opportunity Statement
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing their potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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