Job Title:
IP and Security Services Technical Specialist
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This position plays a crucial role in maintaining the performance, availability, and customer experience of the network. The successful candidate will be responsible for ensuring the technical governance of suppliers and managing service assurance areas such as Change, Problem, and Incident Management.
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* Rapidly resolve complex network faults beyond the Managed Service's scope and manage critical incident escalations to minimize customer impact.
* Lead root cause analysis, implement permanent corrective actions, and participate in change governance including representation at Change Advisory Board meetings.
* Recommend and approve network design changes to improve service reliability and support the introduction of new technologies and products.
* Ensure planned network upgrades and deployments are aligned with quality and performance standards, and contribute to network expansion strategies.
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Responsibilities:
The successful candidate will be responsible for:
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* Working closely with Engineering, Vendors, and Managed Service Suppliers to align operational processes and architecture standards, ensuring technical supportability.
* Providing regular technical insights into KPIs and SLAs, identifying performance gaps, and supporting resolution efforts through stakeholder collaboration.
* Driving continuous improvement initiatives through automation of incident management and alarm handling, while contributing to the evolution of operational tools and strategies.
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Qualifications & Experience:
The successful candidate will have:
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* Extensive hands-on expertise in maintaining and troubleshooting multi-vendor IP and security networks in a Tier 2 or Tier 3 environment.
* Solid understanding of service provider network design, routing and switching, and security practices.
* High proficiency in IP/MPLS technologies (BGP, OSPF, IS-IS, Segment Routing) and troubleshooting large-scale IP/MPLS networks.
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Benefits:
The company offers a range of benefits, including:
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* A supportive team and office environment with campus facilities, restaurants, cafes, gym, GP, and post office.
* Free Optus bus from Macquarie University Metro Station.
* Parental Leave up to 16 weeks.
* Competitive leave including two 'Connected Leave' days.
* Access to learning resources and development opportunities.
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Mid-Senior level position available.
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