We are looking for a friendly, customer-focused and enthusiastic person to complement our team and provide front of house care to our clients and patients.
The Vet Practice is a veterinary practice and canine rehabilitation facility in Whittlesea on the northern outskirts of Melbourne with a great team and great facilities. We believe in providing outstanding patient care and believe in a holistic approach to caring for our patients.
As part of the Apiam Animal Health group of regional and rural veterinary clinics across Australia, The Vet Practice is a fantastic veterinary clinic that prides itself on having a great relationship with clients, customer satisfaction and going above and beyond in patient care.
The Position:
* Providing outstanding customer service over the phone and face-to-face.
* Welcoming clients and their pets to the clinic.
* Managing appointments for clinical staff.
* Liaising with vets and vet nurses to ensure efficient daily scheduling.
* Processing invoices and payments.
* Ensuring a neat and tidy presentation of the reception and waiting areas.
To be successful:
* Previous reception or customer service experience is preferred but not essential as we are willing to train the right person.
* Animal care knowledge is advantageous.
* Must genuinely love helping people and have a mature approach for tricky conversations!
* Ability to multi-task with excellent time management skills.
* Excellent team player and communicate well with clients, your colleagues and managers.
Why you should apply:
* Casual position with flexibility around work times
* Paid volunteer leave, maternity leave and Apiam Reward Day (extra day of annual leave!)
* Discounts from various retail, travel, fitness and health providers.
* Everyone on our team is highly valued we take pride in having a positive and friendly clinic culture.
* Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program.
* Opportunities for further career development within an industry leading organisation.
If this opportunity excites you and you would like to be part of a progressive team apply now with your resume and cover letter!