Localisation : Darwin, Australie
Type de contrat : Full Time Permanent
Référence: 11540
Chez FDJ UNITED, nous offrons à nos 33 millions de joueurs dans le monde une large gamme d’expériences de jeu divertissantes et responsables, à travers des marques iconiques telles que Loto, EuroMillions, Unibet, 32Red et Maria Casino.
Notre activité historique de jeux de loterie, en points de vente et en ligne, demeure la principale source de revenus du Groupe. Nous exploitons également un solide portefeuille de produits en ligne, comprenant les paris sportifs et hippiques, le poker et les jeux de casino, sur des marchés réglementés.
Dans un environnement évolutif et riche en opportunités, notre stratégie est axée sur une croissance durable et rentable, avec la protection des joueurs au cœur de nos priorités.
Les compétences qui vous feront réussir
* Les compétences qui vous feront réussir
* Customer centric mindset
* Business Acumen
* Stakeholder Management
* Strategic Thinking and Commercial Awareness
* Adaptability & Market Sensitivity
* Revenue Growth & Profitability
United by our three values Passion to succeed
Striving for excellence and beyond
Accountability
Taking ownership and upholding high standards every day
Collective Spirit
As one team, we achieve more
Contact Centre Operator
We are looking for a Contact Centre Operator to attend customer service enquiries and providing resolution for our customers in the gaming space.
Job Description
* Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat
* Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues
* Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues
* Needs to clearly manage customer expectations using the various means of correspondence
* Communicate with our customers using the tools and applications supplied by Unibet
* Perform expected duties to the predefined quality standard of work
* Complete the required set of tasks and duties within defined service levels, timeframes and industry standards
* Perform related duties as assigned, within your scope of practice
* Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.
To be successful in this role, you'll need:
* A genuine passion for sport and/or racing
* Strong attention to detail, ensuring accuracy in all tasks and interactions
* A positive and resilient mindset, with the ability to remain composed under pressure
* Excellent verbal and written communication skills, enabling clear and professional interactions with customers and colleagues
* Solid computer proficiency, with the ability to navigate multiple systems efficiently
* The ability to multitask effectively, managing competing priorities while maintaining high-quality service
Key Responsibilities (Training Provided):
* Handle inbound calls and emails efficiently and professionally, providing accurate betting information and placing bets on behalf of customers where required
* Respond promptly to customer enquiries across phone and email channels, ensuring a high standard of service at all times
* Support the maintenance and documentation of team procedures to ensure consistency and compliance
* Continuously build knowledge of products, services, and industry updates to deliver informed customer support
* Promote responsible gambling by encouraging sustainable play and helping maintain a safe and positive environment for all customers
Partager
* Facebook
* X
* LinkedIn
* Email
Témoignages
1. Luke Camilleri
J’aime faire partie d’une équipe solidaire, tournée vers l’avenir et unie par un objectif commun. C’est bien plus qu’un simple lieu de travail : nous sommes une communauté qui nous pousse à évoluer, valorise notre singularité et nous donne les moyens d’avoir un impact réel. Sa culture célèbre la diversité, stimule l’innovation et rend le quotidien inspirant
Natalie Spires
Senior Commercial & Strategy Project Manager
Royaume-Uni
2. Marc Van Haezendonck
Être manager et pouvoir développer les compétences de mon équipe permet de satisfaire nos clients et fait de moi un collaborateur épanoui.
Marc Van Haezendonck
Customer Service Team Manager
Malte
3. Chaque jour, je suis au contact de nos clients restaurateurs pour comprendre leurs enjeux et transformer leurs besoins en solutions business qui boostent leur croissance. Cette proximité humaine est ce qui me motive au quotidien.
Lorenzo Reali