About This Role
We are seeking a skilled leader to drive our Customer Service and Scheduling teams.
This is a hands-on leadership position where you will coach and develop your team to deliver outstanding customer service, optimize schedules, and drive operational efficiency.
* Lead and mentor scheduling and customer service teams across QLD and VIC.
* Oversee job scheduling to ensure trucks are coordinated efficiently for multiple sites.
* Work closely with Branch Managers and Supervisors to optimize daily operations.
* Maintain strong relationships with clients, ensuring their needs are met with professionalism and care.
* Monitor KPIs and report on team performance and service delivery.
* Identify and implement continuous process improvements to enhance service and efficiency.
* Forecast workforce needs and contribute to workforce planning, retention strategies, and training plans.
* Collaborate with IT and development teams to enhance scheduling tools and systems.
What You Need:
* Proven experience leading customer service or operations teams in a fast-paced environment.
* Strong scheduling and coordination experience (ideally in construction, logistics, or similar industries).
* Excellent communication and relationship-building skills.
* A knack for troubleshooting and finding solutions under pressure.
* Strong time management and prioritization abilities.
* A desire to coach and develop your team to be their best.
* Computer literacy and experience working with scheduling or operational systems.
* A commercial mindset with an eye for driving efficiency and profitability.
What We Offer:
* A competitive salary package.
* Ongoing training and leadership development opportunities.
* Monthly team lunches.
* A supportive leadership team.
* An Employee Assistance Program.