A leading organization is seeking a Desktop Support Specialist to provide technical assistance to end users within the desktop computing environment.
This role will involve coordinating tasks, resolving issues and delivering exceptional service. The ideal candidate will have experience in troubleshooting hardware and software problems, as well as working collaboratively with technical teams.
Key Responsibilities:
* Provide desktop support services to end users, ensuring timely and accurate resolution of technical issues.
* Troubleshoot hardware and software problems, utilizing problem-solving skills and technical knowledge.
* Collaborate with technical groups to resolve complex issues, promoting effective communication and teamwork.
* Document all work performed through a ticketing system, maintaining accurate records and facilitating seamless issue escalation.
Requirements:
* 2+ years of experience in Level 2/3 desktop support, with a strong focus on technical expertise and problem-solving abilities.
* Windows 10 or 11 Admin troubleshooting experience, with a solid understanding of operating systems and network infrastructure.
* Familiarity with cloud applications and web applications, enabling effective integration and collaboration.
* Strong analytical and problem-solving capabilities, with the ability to identify and resolve complex technical issues.
* Good client management and communication skills, ensuring effective interaction with end-users and internal stakeholders.
This is an exciting opportunity to contribute to delivering high-quality IT services and working collaboratively with a dynamic team.