A leading software company is seeking a Technical Support Specialist based in Melbourne, Australia. This role involves advanced troubleshooting and customer communication across Autodesk Forma products. Responsibilities include investigating Tier II escalations, collaborating with engineering teams, and contributing to knowledge-sharing. The position offers hybrid work conditions and opportunities for career development into senior roles. Candidates should have 1–3 years of technical support experience, strong analytical skills, and knowledge of CRM tools.
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