Job Title:
Junior Customer Service Representative
Location: Hawthorn East
Company: O'Shea
Job Type: Full-time
About O'Shea:
O'Shea is a leading trades services provider with over 45 years of experience serving residential and commercial clients across Melbourne. Known for our commitment to excellence and customer satisfaction, we are looking for a Junior Customer Service Representative to join our dynamic team and help us maintain our high standards of service.
Job Description:
Book service appointments and do whatever is necessary to promote customer satisfaction.
Responsibilities:
* Convert incoming customer calls into booked service appointments.
* Deliver call scripts with an authentic, natural and confident delivery; be clear, compelling and personable.
* Respond to customer requests, resolving issues and promoting the brand.
* Be professional and establish customer rapport, encouraging repeat business.
* Participate in training to boost booked calls and practice outbound calling.
* Adhere to the company's plan for resolving customer complaints quickly and favorably.
* Maintain and update customer database with complete and accurate information.
Competencies for Success:
· Develop a proven track record in customer service.
· IT competent; good typist and proficient with phone systems.
· Highly organised with exceptional follow-through abilities.
· Strong verbal and written communications.
· Ability to build trust and demonstrate empathy.
· Personality that blends well with a fast-paced, goal-driven environment.
· Competitive individual contributor who also loves to win as a team.
· Highly motivated, flexible and great attitude on life.
· Reliable attendance and punctuality.
· We're looking for someone who wants to grow with our team and be part of our long-term journey.
Benefits:
* Competitive salary package.
* Opportunities for career growth and development.
* Supportive and collaborative team environment.
* Comprehensive training and mentorship.
Job Types: Full-time, Permanent
Pay: $50,001.00 – $69,893.63 per year
Work Authorisation:
* Australia (Required)
Work Location: In person