SOS Technology Group is seeking an IT Support Technician with the drive and determination to join our helpdesk team.
We are looking for an individual who is a natural problem-solver, can work with our team to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills.
This role is based from our Thornton office, so applicants will need to be local.
**Job Tasks and Responsibilities**
- Maintaining client up-time and improving their IT productivity through effective remote monitoring.
- On-site service, maintenance, problem identification and resolution activities.
- Motivation to learn new technologies, systems management, and maintenance processes.
This position requires dedication, persistence, great communication, effective utilisation of provided resources, and unbeatable customer service.
**Skills and Experience**
- Previous experience in a similar role an advantage.
- Strong customer service skills to communicate with customers, vendors, and staff.
- Well spoken, organised, detailed-orientated, dependable and adaptable.
- Experience supporting Microsoft Windows Desktop, Server, and 365 products.
- Knowledge and understanding of networking fundamentals and concepts, including IP subnetting, routing, wireless, and troubleshooting skills.
- NSW Driver’s license.
**What we offer**
- A supportive workplace and engaging team.
- The opportunity to grow and develop your skills through training, active participation in technology rollouts, and migration projects.
- Regular renumeration reviews based on performance and growth.
- Flexible working arrangements
If you have the experience and the desire, we'd like to talk to you.
**Salary**: $46,178.62 - $59,990.00 per year
Schedule:
- 8 hour shift
- Fixed shift
- Monday to Friday
Application Question(s):
- What is your expected salary?
**Experience**:
- Help desk: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Full Driver Licence (required)
Work Authorisation:
- Australia (required)
Work Location: In person
📌 IT Helpdesk Technician
🏢 SOS Technology Group
📍 Thornton