PRIMARY PURPOSE OF THE ROLE
* To provide high quality level of reception and secretarial services to the patients, staff and Manager at the clinic in a caring and supportive manner.
* To perform the clerical and administrative functions required to efficiently operate a dialysis clinic.
KEY RESPONSIBILITIES
General Administration
* Answer the switchboard in a courteous and professional manner.
* Liaise with patients and their families in a compassionate manner.
* Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
* Responsible for petty cash dispersal and reconciliation.
* Responsible for maintaining the levels of and ordering general office supplies.
* Actively participates in the quality improvement program.
* Coordinate the use of the centre for physicians and/or public hospital visiting staff.
* Act as a contact point for IT issues in the clinic.
* Collate and forward state statistics and internal Clinics statistics as required.
* Data entry as required.
* Manage accounts payable processing for the Clinic.
* Liaise with maintenance contractors to enhance the operational work area and ensure compliance with the occupational health and safety policy.
* Provide administrative support for the Clinical Advisory Committee (where applicable).
* Organise transport for patients to and from the dialysis clinic.
* Book and manage appointments for patients.
* Other duties and responsibilities as assigned by the Clinic Manager.
Billing Administration
* To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billingsystem.
* Prepare and collate all required supporting documentation required to accompany invoices.
* Undertake banking procedures for all cheque and cash payments.
* Prepare and maintain an accurate record management system of all patient records.
* Prepare and maintain reconciliation records.
* Forward ISIS data to State related Health Commission on a monthly basis.
* Forward HCP data to Private Health Funds on a monthly basis.
COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)
Essential:
* Intermediate computer competence in MS Office.
* Experience in health fund Billing Administration.
* Excellent Customer Service skills.
* Effective communication and interpersonal skills including the ability to operate within a multidisciplinaryand multicultural team.
* Work with confidentiality, discretion and maturity.
* Ability to multi-task in an at times busy and stressful environment
* Ability to prioritise tasks around interruptions and unplanned events
Desirable:
* Minimum 2 years' experience in an Administration position.
* Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into dailypractice.
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