If you are ready to dive into a role that offers variety, teamwork, attention to detail with strong administrative functions, this is the opportunity for you. Be a part of a passionate team, help shape the future of our aquatic programming and enjoy a role that promotes a life skill to our community.
SGAC at West HQ is on the lookout for a dedicated **Aquatic Programs Officer** to join our team in a **part-time** capacity. If you’re all about professionalism, teamwork, and creating a fun, but results driven, work environment, we want to hear from YOU!
**About the role**:
As an **Aquatic Programs Officer (APO)**, you’ll play a key role in the planning, delivery, and evaluation of SGAC’s aquatic programs. Reporting to the Aquatic Programs Manager, you’ll be hands-on with program coordination and data-driven decision-making — from managing class schedules and shift coverage to supporting waitlist administration and program retention initiatives.
This role also acts as a vital link between departments, fostering strong internal relationships to ensure programs run smoothly and continue to grow in quality and engagement. You’ll step up during operational periods as a point of escalation and perform supervisory or Learn to Swim duties as required — always with a focus on delivering exceptional customer service and upholding the department’s values.
**About you**:
You’re a natural organiser with a passion for aquatics and a flair for teamwork. You thrive in fast-paced environments and have a keen eye for detail when it comes to administration and program improvement. You’re confident taking initiative, communicating clearly, and problem-solving in the moment.
Ideally, you have:
- Experience working within aquatic programs or a similar recreational environment
- Strong administrative and scheduling skills
- The ability to build team-oriented relationships across departments
- A customer-first mindset and a proactive approach to service
**What do you need to be considered?**
- Teacher of Swimming and Water Safety (AUSTSWIM )
- Working with Children Check (18+)
- Current First Aid Certificate and CPR
- Demonstrated experience in teaching swimming and water safety
- Minimum 2 years of swimming and water safety instruction
- Minimum 2 years of administrative experience
- Experience with Program Supervision and student assessments (Desirable)
- Experience with using Customer Retention Management (CRM) Systems (Xplor Recreation Desirable)
- Experience with Microsoft Office Suite including Word, Excel, and Teams
**What we can offer you!**
- Flexible rosters to ensure you get time to relax and unwind
- Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55!
- Complimentary Lunch or Dinner during your shift, cooked by a dedicated team of chefs and cooks and served up in our very own staff lounge;
- Ongoing discounts on accommodation, restaurants, and sport & recreation programs
- Let us celebrate your special day with a complimentary Gelatissimo Gelato on your Birthday
- A ‘sweet’ Rewards & Recognition Program for all team members and GREAT staff offers!
- Unlimited career development and professional growth opportunities including training across other departments and roles at West HQ
- Free secure parking
- Adidas Uniforms
📌 Aquatic Programs Officer
🏢 West Hq
📍 Rooty Hill