Hotel Operations Manager
This live-in manager will oversee all aspects of hotel operations, including Front Office, Housekeeping, Maintenance, and Guest Services. They must manage guest relations, handle feedback and complaints, and report to the senior management team.
* Oversee daily housekeeping and maintenance schedules
* Liaise with local partners and tourism stakeholders
* Supervise staff performance management and recruitment
The ideal candidate has proven hospitality leadership experience, strong interpersonal skills, and excellent multitasking abilities. They should have a sound understanding of property management systems, online travel agency platforms, and front-office processes.
About This Role
As Hotel Operations Manager, you will be responsible for overseeing all aspects of hotel operations. This includes managing Front Office, Housekeeping, Maintenance, and Guest Services teams. You must have strong communication and problem-solving skills to effectively manage guest relations, handle feedback and complaints, and report to the senior management team.
Key Responsibilities
* Oversee daily housekeeping and maintenance schedules to ensure high standards are maintained
* Liaise with local partners and tourism stakeholders to build relationships and improve guest experiences
* Supervise staff performance management and recruitment to maintain a skilled and motivated team
Requirements
To succeed in this role, you will need:
* Proven hospitality leadership experience, ideally within a similar hotel environment
* Strong interpersonal skills, with the ability to build effective relationships with guests, colleagues, and external partners
* Excellent multitasking abilities, with the capacity to prioritize tasks and manage competing demands
What We Offer
In return for your expertise and dedication, we offer:
* A competitive salary package
* A comprehensive benefits package, including health insurance and pension scheme
* Ongoing training and development opportunities to enhance your skills and knowledge