The company Join a reputable and highly regarded global Original Equipment Manufacturer in their Brisbane head office, in Milton at Milton Green. Move your career forward with a business that supplies machinery & services to mining and construction sites throughout Australia & APAC. Large modern office with teams on multiple levels Join a highly experienced team with an excellent team culture Opportunity to join a company that support working from home 2 days a week Enjoy working a 9-day fortnight, every other Friday off Flexible working hours and the ability to start at 7am, 8am or 9am Hours and roster You will enjoy taking on a role that will offer changing working hours per week, offing work life balance across different shift patterns. Rosters hours, in weekly blocks are 6.30am-2.36pm/ 7.30am-3.36pm/ 8.00am-4.06pm/ 8.30am-4.36pm/ 10.54am-7.00pm 2X 10-minute breaks paid for, 30-minute lunch break unpaid Work from home 2 days per week on Monday and Friday (after your 15-week training program) The role Reporting into your Customer Service Supervisor and working in a close-knit team of 9, you will enjoy taking on a busy inbound customer service sales support role. Your day will involve responding to enquires from existing and new customers with activity ranging from new sales to existing orders and returns. Providing customer service to an allocated primary and secondary customer base, and build and maintain a strong rapport. Provide customer service via inbound/outbound calls and via email. Maintain records via Salesforce CRM (Customer Relation Management system). Provide quotations for the supply of parts and assist with processing a high volume of customer orders while, working within various E-commerce systems to handle EDI transactions between Sandvik and the customers. Review, coordinate and follow up with our supply chain network on outstanding back orders and review and monitor suspended customer orders daily. Maintain working knowledge of products and their functions for your respective customer groups. Investigate and resolve delivery and order related inaccuracies. Provide technical assistance to customers or refer customers with queries to the Parts and Service Sales Representatives or Technical Support Team. Meet set KPI's surrounding customer service and business requirements. Your value You will come from a strong background in a customer service sales role with a minimum of 2 years recent experience in a similar position. You will also have the following skills and experience;- Skilled in all Microsoft Suite Demonstrated ability to compose well-written and courteous emails Excellent phone mannerism with the ability to build strong business relationships with customers Demonstrated strong organisational and time management skills Demonstrated excellent customer relations and active listening skills Passion for delivering excellent customer service Strong work ethic Ability to work remotely and in an office setting Demonstrated ability to make timely, effective decisions while having the ability to work under pressure Demonstrated problem solving skills Ability to work in a team environment and be a team player The opportunity This is a standout opportunity to further your skills and experience with a world-renowned mining and construction OEM. Along with excellent leading training and development program you will enjoy; - Career progression opportunities like no other and the opportunity to transition into other role and team with the business on a global scale The opportunity to move into a permanent role with the company after a contract via Marble (after approximately 6 months) Working with a highly supportive and experienced team Work in an environment where you'll collaborate with the team in the fresh air taking advantage of the various facilities at the Milton Green precinct Wide range of transport option to Milton and modern and clean end of trip facilities Local walking tracks to keep your fitness up whilst at work Modern well established offices location at Milton Green, with parking available locally (not provided in the role) Joining a world class company with a wide range of company benefits including fitness passports Moving your experience forward with a company that supports growth and development Working with excellent system and processes already in place Don't miss out on this unique opportunity to forward your skills, experience and career with a global Mining OEM. Apply now for more information or call Josh Little-Jones on 0420 462 066. Josh Little-Jones | jlittlejones@marble.com.au | 0420 462 066 By submitting your CV you agree to have read: marble.com.au/privacy