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Box Hill RSL is one of Victoria’s leading RSL Sub-Branches, proudly supporting veterans and their families while delivering a premium hospitality experience to our members and guests. Following major upgrades to our facilities, we are seeking a highly motivated Manager of Operations to lead our operational teams and drive service excellence across the entire venue.
About the Role
Reporting directly to the General Manager, the Manager of Operations is a key member of our leadership team, responsible for ensuring smooth, efficient and financially sound operations across:
Bistro, Bar, and Gaming
Functions & Events
Member Services
Compliance & WHS
This role will suit a strategic, hands-on operator who can balance day-to-day performance with longer-term improvement initiatives, inspiring teams to deliver an outstanding member and guest experience.
Key Responsibilities
Lead, mentor and develop Duty Managers, Department Heads and Team Leaders
Oversee operational budgets, rostering and resource allocation
Drive continuous improvement and implement operational best practice
Foster a positive, skilled workplace culture with a strong service focus
Ensure compliance with WHS, risk management, and regulatory requirements
Collaborate with the General Manager and Committee to deliver strategic outcomes
Maintain high standards of venue presentation and customer experience
About You
You are an experienced hospitality leader with a proven track record in managing large teams within a gaming, club or hotel environment. You are commercially savvy, a natural problem solver, and have a passion for delivering exceptional service.
You will bring:
4–6 years’ senior operational management experience in hospitality, gaming or entertainment
Proven ability to lead and motivate teams to achieve financial and service goals
Strong understanding of compliance, risk management, and WHS
Exceptional communication and stakeholder management skills
Flexibility to work weekends, evenings and public holidays as required
A bachelor’s degree in business, hospitality, or a related field is preferred but not essential.
Why Join Box Hill RSL?
Be part of a purpose-driven organisation supporting veterans and their families
Lead operations at one of Melbourne’s premier RSL Sub-Branches
Attractive salary package with additional benefits
Work with a passionate, supportive leadership team
Opportunity to shape the member experience and influence future growth
Apply Now
If you are an experienced operations leader seeking a rewarding and impactful opportunity, we invite you to apply.
Please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for Box Hill RSL.
Salary will be commensurate with experience.
Applications close at 5pm Friday 10th October 2025.
Only successful candidates will be contacted.
Cover letter with CV to be addressed to:
Position Description is available on request.
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an operations manager?
- Have you worked in a role which requires a sound understanding of OH&S;/WHS?
- Have you completed a qualification in business?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
What can I earn as an Operations Manager
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📌 Manager of Operations
🏢 Box Hill RSL Sub Branch
📍 Melbourne