Hotel Management Role Overview
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As a hotel manager, you will oversee the daily operations of a busy hospitality establishment. This includes managing staff, ensuring exceptional customer service, and maintaining high standards of cleanliness and organization.
* Key Responsibilities:
* Direct and supervise reservations, reception, room service, and housekeeping teams to ensure seamless guest experiences.
* Supervise property security, garden upkeep, and general maintenance to maintain a safe and welcoming environment.
* Manage bar, restaurant, function, and conference activities to deliver high-quality service and exceed guest expectations.
* Ensure compliance with liquor laws and regulations, as well as health and safety guidelines.
* Maintain customer satisfaction by addressing feedback and implementing service improvements in collaboration with the team.
* Oversee financial activities, including accounting, budgeting, and purchasing to optimize revenue and minimize costs.
* Ensure occupational health and safety regulations are met through regular audits and training programs.
Requirements:
* Bachelor's degree in Hotel Management or a related field.
* At least 2 years of experience as a hotel manager or in a similar leadership role.
* Ability to work collaboratively with staff to achieve operational excellence and maintain high service standards.
* Excellent communication and interpersonal skills.