Job Summary:
The Dispute Resolution Specialist plays a pivotal role in managing dispute resolution processes, collaborating closely with customers to achieve satisfactory outcomes.
This exciting opportunity caters to experienced senior insurance professionals seeking a supportive and dynamic work environment.
* Key responsibilities include exercising critical thinking, problem-solving, and attention to detail to manage external dispute resolution complaints.
* As the final decision-maker, you will engage with internal and external stakeholders to facilitate complaint resolution requirements and ensure optimal outcomes.
Successful candidates will possess extensive experience within the same or a similar technical role, bringing their knowledge and passion for customer relations, advocacy, and dispute resolution.
* Essential qualifications include a strong insurance or legal background, solid understanding of risk, compliance, and policy.
* A general understanding of AFCA's expectations, approach to complaint handling, fees, and determinations is also necessary.
* Previous external dispute resolution experience is required.
* Ability to build strong relationships with customers and stakeholders is crucial.
About the Role:
We are an international insurer dedicated to delivering innovative risk solutions. We value diversity and inclusion in our workplace, providing opportunities for employee growth and development.