PRIMARY DETAIL
•Lean Six Sigma Black Certified process design, improvement, delivery and change lead
•Full-time term contract ending February 2027 based at Macquarie University, Wallumattagal Campus, North Ryde
•Attractive remuneration package, with 17% superannuation
We are seeking an experienced Process Lead with Lean Six Sigma Black Belt Certification to support a service improvement initiative in partnership with Research, Faculty and Finance teams. The role will be pivotal to the success of our Research Grant initiative. As the Process Lead, you will manage the initiative to improve operational performance with the aim of increasing efficiency and staff experience.
About the role
This is a hands-on single contributor role, in which you will lead the operationalisation of the future state process blueprints with the business. You will act as a process leader to the business, coaching the business and challenging the status quo to ensure the achievement of significant business improvement outcomes.
The University is currently implementing a Service Improvement Program across academic and professional services. This Program will enable the University to achieve its performance targets and align to the University's strategic priorities.
The Process Lead is a key role in the Program and is responsible for the delivery of process improvements, for the implementation of new ways of working, technology applications, operations and data analytics. Key areas of responsibilities:
* Lead Process Improvement: Manage and facilitate process improvement to enhance service delivery and achieve initiative objectives.
* Project Management and Resource Allocation: Ensure effective project planning, management, and resource allocation in alignment with the Program's PMO.
* Stakeholder Collaboration: Partner with stakeholders to understand operational issues, define business needs, and identify opportunities for process improvement.
* Data Analysis: Conduct data gathering, root cause analysis, and performance trending to inform process control changes.
* Digital Improvements: Review and optimize existing systems, test and implement new technologies, and leverage AI to drive digital improvements.
* Documentation Management: Oversee documentation and storage processes, ensuring accessibility and up-to-date information.
* Change Impact Assessment: Work with the Service Improvement Program team to assess the impact of changes to process, people, operations, systems, and technologies.
* Support Change Management: Collaborate with the Change Manager to prepare change communications, develop training plans, and deliver training on process improvements.
This is a full time, fixed term contract ending February 2027.
Please note you will need to have Lean Six Sigma Black Belt certification to be considered for this role due to the nature of the project, delivery and timelines.
About you
As a certified Lean Six Sigma Black Belt, you will bring proven expertise in leading complex process improvement projects that support the organisation's strategic objectives and a change leader. You are an experienced change leader who leverages your Black Belt toolkit to partner with stakeholders across the business, define root causes, re-engineer processes, and drive sustainable improvements that reduce costs and elevate service delivery.
Additionally, you will have the following:
* Relevant process improvement qualification with Lean Six Sigma (Black Belt) Certification.
* Demonstrated experience in delivering successful process improvement projects that support the organisation's strategic objectives within a large and complex organisation.
* Proven ability to contribute to the review and assessment of change impacts on people, processes, and systems.
* Strong problem-solving skills and a solutions-oriented approach.
* Robust analytical skills to sort through and extract relevant information to support decision making.
* Excellent interpersonal and communications skills with the ability to engage stakeholders across all levels.
* Ability to influence and negotiate to achieve desired outcomes.
Desired Skills:
* Knowledge of the higher education sector.
* Knowledge of Finance services and processes.
* Project management (Prince2).
* Experience in Operating Model design and implementation.
* Working within service delivery environments.
*This position requires qualification and criminal history checks.
How to Apply
To be considered, please apply online with your CV and a cover letter outlining how your experience aligns with the above.
Applications Close: 4 March 2026
We reserve the right to progress or decline an application prior to the application closing date.
Why Join Us?
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.
We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the fabulous staff benefits on offer when you work at Macquarie University.
* Flexible, hybrid work arrangements
* 17% Superannuation
* Subsidised onsite parking options
* Extensive training and professional development programs
* Onsite childcare facilities to support working parents
* Onsite vacation care during school holidays
* Discounted health insurance
* Subsidised membership at our Sport & Aquatic Centre
* Access to an Employee Assistance Program for free and confidential support
* Convenient onsite GP, imaging, and physiotherapy clinics
Pre-Employment Checks
Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.
If you're already part of the Macquarie Group (MQ University,, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:
04/03/2026 11:59 PM
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.