Posted Sunday 29 March 2026 at 1:00 pm | Expires Sunday 26 April 2026 at 1:59 pm
Lead critical incident response in a 24/7 environment supporting Australia's essential public safety communications network.
WHY BAI COMMUNICATIONS
It's an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.
We operate one of the world's most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.
As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.
Our acquisition of Titan ICT has strengthened our mission‐critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia's most demanding operational environments.
Discover more through BAI360, our virtual tour platform.
Let's explore the role
As a Duty Manager within BAI Communications' Network Operations Control Centre (NOCC), you'll take ownership of real‐time network operations for a multi‐agency public safety communications network.
Operating as the Incident Manager while on shift, you'll coordinate responses to incidents, events and service disruptions, exercising delegated authority to mobilise internal teams and external partners as required. You'll work closely with emergency service organisations, customers and senior stakeholders to maintain service continuity in highly time‐critical situations.
This role blends operational leadership, technical understanding and strong judgement, and is ideally suited to someone who thrives in fast‐paced, high‐accountability environments where no two shifts are the same.
Key Responsibilities
* Lead and coordinate NOCC Operators during live operations, balancing workload and priorities
* Act as Incident Manager for all incidents occurring during shift
* Manage live Incident, Problem and Change cases across the network
* Drive proactive event monitoring to minimise service availability interruptions
* Ensure adherence to SLAs, managing jeopardy and contractual obligations
* Own the quality, accuracy and consistency of fault reporting and case notes
* Liaise directly with emergency service organisations, agency customers and vendors
* Manage service outages and fault restoration with third‐party providers
* Escalate incidents and engage on‐call senior management when required
* Coach and develop team capability through on‐the‐job training
Let's hear about you
You're an experienced operations or NOC professional who remains calm under pressure and confident making decisions when it matters most. You combine technical understanding with strong leadership instincts and know how to guide teams through complex incidents while maintaining trust with customers and stakeholders.
You'll bring:
* Experience in a telecommunications, IT, network operations or critical services environment
* Strong working knowledge of telecoms or network‐based systems, ideally within a NOC or operations centre
* Demonstrated experience leading incident response and coordinating multi‐stakeholder resolution activities
* A solid understanding of IT service management practices, including Incident, Problem and Change Management
* The ability to analyse complex information quickly and make sound operational decisions
* Proven people leadership capability, with experience coaching, prioritising and performance managing teams
* Tertiary qualifications in Engineering, Telecommunications, IT or Business, or equivalent practical experience
* Australian citizenship and the ability to obtain and maintain baseline security clearance
BENEFITS & CULTURE
At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.
Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive.
* Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
* Strong focus on development with a performance framework and LinkedIn Learning access.
* Flexible work options, gender‐neutral parental leave, study and volunteer leave.
* Recognition programs for high performance and peer appreciation.
* Corporate discounts and novated leasing via SG Fleet.
* A referral program that reflects our positive culture.
BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.
Want to learn more? Hit apply now!
#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople
Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.
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