We are seeking an experienced and customer-focused Receptionist to join our grooming salon team. The ideal candidate will have previous experience in a grooming salon, with strong communication skills and the ability to provide excellent service to both pets and their owners.
Key Responsibilities:
* Greet clients and their pets warmly, ensuring a welcoming and professional salon environment.
* Manage front desk operations including answering phone calls, responding to enquiries, booking and confirming appointments.
* Maintain accurate records of client information, pet grooming history, and appointment schedules.
* Process payments, and handle cash/EFTPOS transactions securely.
* Provide product knowledge and recommendations on grooming services, treatments, and retail products.
* Coordinate with groomers to ensure smooth workflow and timely service delivery.
* Monitor and maintain a clean, organised, and pet-friendly reception area.
* Handle client concerns or complaints with professionalism and escalate issues when necessary.
* Support general salon administration tasks as required.
Skills & Qualifications:
* Minimum 1–2 years' experience in a grooming salon.
* Strong customer service and communication skills, with a friendly and professional manner.
* Comfortable handling dogs and cats of various breeds and temperaments.
* Proficient with booking systems, appointment software, and basic computer skills.
* Ability to multitask, stay organised, and remain calm in a busy salon environment.
* Knowledge of grooming services, styles, and products is highly desirable.
Personal Attributes:
* Passion for animals and their wellbeing.
* Positive, approachable, and team-oriented attitude.
* Reliable, punctual, and detail-oriented.
Job Type: Casual
Pay: $24.95 – $28.00 per hour
Experience:
* Pet grooming: 1 year (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person