The SMB Sales Engineer is a vital member of the sales team having primary responsibility for providing pre‐sales technical support to prospective customers for all KnowBe4 products. This position will help identify key customer requirements and present KnowBe4 products that meet those applicable requirements. In addition, the ideal candidate will collaborate directly with other business units such as technical support to address complex technical issues.
Duties
* Investigate and document technical issues and communicate findings to the development team or clients as required.
* Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements.
* Help create brand awareness for KnowBe4 products within the assigned territory and/or region.
* Establish relationships with partners, prospects and existing clients in support of the sales team's objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate.
* Address technical issues that are impeding the closing of sales opportunities.
* Work alongside the sales team to implement and manage technical proof‐of‐concepts (POCs) for prospective customers.
Qualifications
* 2‐year degree or technical degree preferred.
* Experience with Gmail and Google Docs.
* Experience with MS Office (Word and Excel).
* Experience with web browsers (Chrome, Internet Explorer, etc.).
* Excellent verbal and written communication skills.
* Highly organized and result‐oriented.
* Excellent time‐management and organization skills.
* Demonstrated technical troubleshooting and analysis ability.
* Demonstrated integrity, accountability, respect and commitment.
* Strong collaborative and teamwork skills.
* Must be able to work with minimal supervision.
Benefits
We offer company‐wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses—all in a modern, high‐tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‐employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
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