Are you passionate about promoting aquatic and leisure activities to the community? Do you possess the skills and ability to build, develop, and lead an enthusiastic team? This is an exciting opportunity to lead a high-performing team and achieve fantastic health and participation outcomes for the community. The Role As the Sales & Guest Experience Manager, you will be a strong people leader responsible for recruiting, training, and developing Guest Experience staff to meet sales targets and KPIs. You will deliver exceptional customer service and foster a culture of innovation. You will develop and implement plans in collaboration with the leadership team and stakeholders. With strong business acumen and experience in sales and customer service, you will enhance the overall guest experience. The key accountabilities include: Achieving monthly membership and program enrolment targets and KPIs Meeting retail budgets and stock control KPIs Maintaining NPS and mystery shop scores in line with Belgravia Leisure standards Supporting the Centre Manager to implement corrective actions for meeting targets Setting new member and growth targets regularly Providing exceptional customer experiences in person and over the phone Processing memberships and data entry according to company procedures Applying sound cash handling principles and using POS systems Scheduling rosters aligned with business budgets and principles of time and attendance Demonstrating behaviors consistent with Belgravia Leisure's C.L.E.A.R. Values Essential Skills and Qualifications National Police Check Working with Children Check Current CPR Certificate Current First Aid Certificate (Level 2) Legal right to work in Australia The Company Belgravia Leisure is part of the Belgravia Health and Leisure Group, the fastest-growing leisure organization in Australia, managing health clubs, wellness, golf, aquatic, and sporting venues across 250 locations in Australia and New Zealand. We are experiencing growth and aim to diversify and deliver results while being a strong community citizen. With an annual turnover exceeding $180 million, we seek talented individuals to help shape the future of our organization. Application Process Complete the application by clicking the "Apply Now" button. We offer innovative recruitment strategies, including: A dedicated contact person for expressions of interest and verbal applications Short video submissions describing your application Support persons during interviews We value diversity and encourage applications from all backgrounds, including Indigenous peoples, culturally and linguistically diverse individuals, all ages and genders, LGBTIQA+ community members, and people with disabilities. We are committed to a child-safe environment. Successful applicants will need to obtain a national police check and a Working with Children check.