**Introduction**:
Who we are
CoAct has been making a difference in the lives of Australians since 1997 and is committed to helping job seekers and connecting people with their community.
**Description**:
The role
Troubleshoot issues efficiently and effectively using remote support tools
Triaging and classification of inbound requests and incidents
Keep ticket notes, client information and configuration items up to date
Adherence to SLAs and prioritisation of incidents
Create and update documentation as required
Training and research to stay up to date with new technology
**Skills and Experiences**:
**The following will be highly regarded**:
- Experience using multiple operating systems
- The ability to use the Department's ECSN (Employment and Community Services Network) & ESR (Employment Services Reporting) portals
What CoAct can offer you...
- Full-time or Part-time role
- Salary Packaging benefits increasing your take home pay
- Additional Wellbeing Leave
- Health & Wellbeing Allowance
- Corporate Health Insurance discounts
- A supportive and purpose-driven culture
- An environment that celebrates achievement and knows how to have fun along the way
Your Next Steps
We are committed to creating a diverse and inclusive workplace and will consider all qualified applicants without regard to race, religion, gender identity, sexual orientation, disability, or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.
**Job Types**: Full-time, Permanent