Senior Application Support Officer
Location - Parramatta with flexible work arrangements
Employment type – Temporary full-time role for 6 months with the possibility of an extension
Salary - $129,464.00 pa - $142,665.00 pa, plus employer's contribution to superannuation and annual leave loading
Your role
The Senior Application Support Officer provides high level technical advice and support in the development and deployment of technology solutions, as well as the maintenance and troubleshooting of core business applications.
The role works closely with project teams, end users, customers and vendors to maximise the efficacy of technology design and implementation.
The role is also responsible for ensuring system performance, implementing upgrades, managing vendor relationships, security standards are adhered to and ensuring high availability of our digital applications.
What you'll do
As a Senior Application Support Officer, you will:
* Review, interpret and respond to detailed business requirements and technical design documentation to ensure alignment between project expectations and current or future ICT policies, requirements and capabilities.
* Provide input to the strategic direction of technology improvement initiatives to assist in the development of solutions that maximise business and customer outcomes.
* Facilitate, test, implement and maintain technology solutions and report on delivery commitments to ensure technology changes are released as expected and to agreed timeframes.
* Proactive monitoring of system performance, with the ability to detect and respond to incidents, identify root cause of service failures and support the business to implement remedies to resolve service issues to prevent issues reoccurring.
* Generate, maintain and provide system performance and service statistical reports, system improvement recommendations, training and troubleshooting guides, and support knowledge transfer within the team.
* Maintain stakeholder and vendor relationships through effective communication, and issues management to ensure technical project and support deliverables are met.
* Provide input and advice on security matters including third-party cyber risk assessments and solution risk assessments.
* Review, prepare and provide subject matter expertise on technical and business documents including but not limited to release notes, cut over plans, change requests and vendor contracts.
Customer Experience and Innovation (CEI) is a dynamic and energetic team within Homes NSW. We are at the forefront of multiple exciting service and digital transformation programs aimed at modernising core systems, streamlining processes and delivering quality improvement to the experience of people who access housing services and the employees who provide services to clients and citizens.
CEI achieves this through policy innovation, creative and inclusive business process re-design, and by harnessing the value of digital innovation and carefully planned transformation.
We succeed when we work collaboratively and in genuine partnership with a range of internal and external stakeholders and vendor partners. We are especially proud of our efforts to always put the customer front and centre of the work we do, co designing people, process and technology solutions with our end users being citizens, customers and staff.
What we're looking for
In addition to the essential requirements outlined in the role description:
You are an experienced ICT leader who thrives in a dynamic environment where autonomy, accountability and strategic thinking are essential. You bring a strong technical background in application and platform management, ideally within large, complex organisations, and you are confident in making informed decisions based on your analysis, providing expert technical advice, and ensuring high‐quality service outcomes.
With a collaborative leadership style, you are skilled at understanding and managing ICT Support and cyber security processes, interrogating data, managing competing priorities, and navigating diverse stakeholder needs.
You are proactive at identifying and finding solutions to complex technical and operational issues and you are comfortable operating with discretion and judgement. You are confident in engaging with and supporting multiple teams, as well as providing mentoring and coaching to ensure business issues are addressed through expert technology design and support.
You have significant experience working with technologies including Salesforce, Amazon, iOS & Android mobile, as well as ICT Service Management tools. Staying ahead of emerging technologies excites you, and you bring fresh ideas to improve platforms and applications that support critical business outcomes.
Download the role description.
To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 3 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Thursday, 5 March 2026 at 11:59 pm AEST.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Lance Carden on 0458 481 848 or at
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
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