Overview of the Role:
Job Summary
This is an exciting opportunity to provide exceptional customer service and support in a fast-paced environment. As a Customer Service Officer, you will be responsible for delivering high-quality service to clients through face-to-face interactions, phone calls, and email correspondence.
You will also assist the warehouse team with administrative tasks and stock take functions, prioritizing and processing sales orders and changes efficiently. Ensuring all administration tasks are completed within requirements is crucial to this role.
Able to work effectively in a team environment, possess excellent communication skills, and have a strong attention to detail. If you're looking for a rewarding career where you can make a real difference, we encourage you to apply.
Responsibilities
* Provide exceptional customer service through face-to-face interaction, phone calls, and email correspondence.
* Assist the warehouse team with administrative tasks and stock take functions.
* Prioritize and process sales orders and changes efficiently.
* Ensure all administration tasks are completed within requirements.
Requirements
* Previous experience in customer service or administration.
* Good knowledge of Microsoft Office applications (Word, Outlook, Excel).
* High attention to detail and a tidy appearance.
* Previous experience in a sales or production environment is preferred.
* Certificate in Business Administration or similar qualification is highly regarded.
* Previous experience in the manufacturing or construction industry is advantageous.
Benefits
We offer a dynamic work environment that values employee growth and development. Our company is committed to providing our employees with the tools and resources they need to succeed in their roles.
About Us
We are a reputable family-owned and operated company with over 50 years of experience in steel reinforcing and plastic accessory products in QLD and NSW markets.