Job Description
Boral offers a wide range of career opportunities across Australia and various disciplines, including trade, engineering, manufacturing, logistics, and corporate functions. We believe in achieving together.
About the Role
This dynamic position involves daily customer service and allocation responsibilities, as well as mentoring and training a small team. As an integral member of our QLD operations, you will have the opportunity to influence the quality of our service and culture.
Key Responsibilities:
* Provide ongoing training and mentorship to the Customer Service Centre team
* Resolve customer queries and drive solutions to meet expectations
* Partner with internal stakeholders, including Production, to maximise service
* Provide product information and build meaningful, long-term relationships with customers
* Assist with capturing orders and coordinating the dispatch/timely delivery of products
Requirements
* Demonstrated leadership attributes within a call centre environment, coupled with a passion for customer service
* Strong problem-solving skills, with a proactive and hands-on approach towards work
* Exceptional communication abilities and strong emotional intelligence
* Ability to manage competing priorities and work in a fast-paced and changing environment
* Excellent partnering skills and ability to influence meaningful relationships
What's On Offer?
* Competitive salary package
* Career progression opportunity with full training and support
* Ongoing mentoring and guidance from industry leaders and subject matter experts
* Access to various support networks, including Boral Employee Assistance Program
* Work for a values-based business that shares goals and celebrates individual and team success
* A collaborative, fast-paced environment that promotes growth and development
* Opportunity to work for an Equal Opportunity Employer that values diversity and inclusion
About Boral Concrete
Boral Concrete has over 200 operational sites across Australia, providing solutions to help customers build a sustainable future. Our values are Safety, Teamwork, Ambition, Accountability, and Respect.
We're proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose - building something great.