This is a Tech Support / Helpdesk - Level 1-2 role with The Onset based in NSW, AU The Onset Role Seniority - mid level More about the Tech Support / Helpdesk - Level 1-2 role at The Onset Job Description Sshh! Can You Keep a SECRET? Specialist Helpdesk / Technician | Windows 10/11 Williamtown, NSW 12 Month Contract (Potential to Extend) NV1 Clearance Required Ready to put your tech skills to work under wraps? Join a globally respected private organisation supporting an Australian Government operation. This is your chance to work behind the scenes—literally—with a team that operates at SECRET and TOP SECRET clearance levels. Why this role? Long-term career potential: Start on contract, with future opportunities for permanency. Security-cleared? You’re already in rare company—this role opens doors to future opportunities. Work on impactful projects with real-world importance. What You’ll Be Doing Provide IT support and troubleshoot moderately complex delivery systems or network issues. Escalate and coordinate with vendors on hardware or networking problems. Assist with configuration management of basic computing delivery systems. Ensure documentation is kept up to date and aligned with policies and procedures. Respond to service desk tasks and support tickets in a timely, professional manner. Ensure IT operations meet industry standards and compliance requirements. What We’re Looking For ✔ 3 years' experience in PC support, specifically Windows 10/11 environments ✔ Strong understanding of networked PCs and peripherals ✔ Excellent communication and troubleshooting skills ✔ Certificate-level IT qualifications (and ideally 4 years' relevant experience) ✔ Ability to work independently, take initiative, and follow through ✔ NV1 clearance (Australian Citizens only) ✔ Willingness to travel to remote sites as needed, and occasionally work out-of-hours/on-call ✔ Valid driver’s license Bonus points if you Have experience in secure environments Thrive in fast-paced, high-trust teams Love tech but also like keeping things hush-hush Interested? Apply online or reach out to Steven at steven@theonset.com.au. Top-secret tech support isn’t for everyone. But if you’ve got the clearance, we’ve got the opportunity. Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the The Onset team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Key Strengths Why The Onset is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with The Onset not with Hatch.