Passenger Services Manager Job Description
The Passenger Services Manager plays a pivotal role in ensuring the smooth operation of passenger services at our airport facilities. This dynamic leader is responsible for overseeing a team of professionals who deliver essential support services to our airline clients.
The ideal candidate will possess strong leadership skills, with experience in managing large workforces and coaching leaders. A proven track record in ground handling or airline environments is highly desirable.
This role requires technical proficiency in multi-client airport operations, as well as excellent written and oral communication skills. The successful candidate will be skilled in relationship-building, fostering collaborative partnerships to achieve mutual goals.
Key Responsibilities:
* Lead a team of professionals delivering essential support services to our airline clients
* Oversee customer relationships and collaborate closely with senior leadership to enhance performance
* Ensure safety through the application of our safety management system
* Provide OH&S oversight and guidance, fostering a positive safety culture
Requirements:
* Technically proficient in multi-client airport operations
* Experience in leading large workforces, including coaching leaders and talent development
* Leadership background in fast-paced, safety-focused service operations
* Skilled in relationship-building and fostering collaborative partnerships
* Excellent written and oral communication skills
What We Offer:
* Permanent Full-Time position
* Competitive remuneration
* On-site employee parking available
* Opportunities for career advancement