Position Details
* Start: Negotiated as soon as possible with successful applicant
* Salary: $135,000 per annum
* Full-Time, Fixed Term (12 months)
* Location: National Office - Eagle Farm
About the Role
The IT Services Delivery Manager plays a pivotal role in ensuring that IT services are delivered efficiently and effectively through a shared service model across all EREA Flexible Schools. The role focuses on managing the delivery of IT services, coordinating service delivery teams, and ensuring that systems and underlying infrastructure are reliable, secure, and aligned with Flexible Schools' goals and policies within the shared service framework.
The IT Services Delivery Manager is required to model and deliver best practice IT service delivery; maintain compliance with IT standards, policies, and procedures; provide strategic oversight of service delivery operations; and lead the coordination and management of IT service delivery across the distributed school and office network.
The IT Services Delivery Manager reports to the Director of IT and is a senior member of the Flexi IT Team.
Key Attributes and Experience
* Understanding of and commitment to the values of a Catholic educational system of schools in the Edmund Rice tradition.
* Familiarity with education sector IT requirements and best practices is desirable.
* Experience in shared service delivery models and distributed service management is highly desirable.
* Appropriate qualifications and relevant professional experience:
o A degree or post graduate qualification in information technology, information systems, or service management from a recognised tertiary institution, or other relevant qualification, would be well regarded.
o Relevant industry qualifications in IT service management and/or IT service frameworks (e.g., Information Technology Infrastructure Library) would be well regarded.
o Relevant industry qualifications in project management and/or project management frameworks would be well regarded.
o Experience in service delivery management, particularly in distributed or multi-site environments, would be highly valued.
* Proven experience in managing service delivery operations in complex organisational environments.
* Able to demonstrate high-level communication, collaboration, and interpersonal skills necessary to be successful in a complex and layered organisational structure.
* Strong organisational and administrative capacity to fulfil the functions of the role and support the Director of IT.
* Ability to work independently and collaboratively across distributed teams and locations.
* Ability to diagnose service delivery problems, foresee potential issues and devise appropriate responses.
* Ability to develop collaboration, trust and confidence through listening, effective communication, and humility.
Benefits
* Salary sacrificing benefits, including FBT exempt payments of up to $15,900 p/a
* Edmund Rice charism
* 12.75% Superannuation Contribution
* Access to an Employee Assistance Program (EAP)
Equal Opportunity
The successful applicant must possess (or be eligible to obtain) and maintain a current Working With Children Check.
All applicants will be subject to EREA and legislative screening procedures. These checks are consistent with EREA's commitment to child protection policies and procedures.
Edmund Rice Education Australia is committed to ensuring the safety, wellbeing and dignity of all children and young people.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Edmund Rice Education Australia is an Equal Opportunity Employer.
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