A bit about the role We’re looking for a Crew Lead for our Safe and Resilient Lending team. This role focuses on the optimisation of lending models and services to meet changing compliance and regulatory lending expectations, while enabling lending growth. Your team will build and optimise components to enable seamless straight through lending in a safe and accessible way, while obsessing over lending regulatory and model compliance such as CCR, Lenders Mortgage Insurance, valuations and pricing experience delivery. You will be responsible for inspiring and motivating your team to deliver their mission, and work with Product Owners (POs) to refine the customer and broker experience, ensuring the right work is identified, prioritised and delivered. Your day-to-day Obsess over performance and drive consistency across squads while identifying and removing anything that impedes performance Understand customers through performance data, feedback and complaints Exercise good judgement, balance opportunities with potential risks, and mitigate material risks and obligations Prioritise initiatives within agreed Crew capacity, identifying, addressing and escalating blockers Identify emerging risks and opportunities by monitoring the external environment, customer behaviour, new technologies and competitors Collaborate closely with other Crew Leads, CoE leads, Performance Leads and stakeholders to problem solve across the business and deliver shared Enterprise objectives Coach and challenge your POs, enabling them to problem solve and thrive Lead the co-ordination with Distribution teams, Operations teams, Product and Pricing, finance and Performance teams to ensure safe delivery of benefits Promote an environment of continuous learning and a growth mindset. A bit about you You are a progressive leader – you set high standards and motivate your teams to achieve You demonstrate break-through thinking, innovation and a willingness to experiment You anchor decisions in data and customer insights You champion a 'build it, run it, fix it' mindset, and promote care for systems You work collaboratively to champion high-quality experiences and solve problems. We’re interested in hearing from people with: Strong commercial acumen and ability to tackle complex business challenges Experience in leading and motivating large teams Previous experience working on Lending products Exceptional relationship management experience across a broad range of stakeholder and partner groups Track record of building and leveraging effective internal and external relationships with a history of achieving superior financial results Ability to set strategy, bring it to life and deliver against it, within a large P&L business Risk mindset – all employees are expected to proactively identify and understand, openly discuss and act on current and future risks A bit about us We're on a mission to become Australia's favourite digital bank. It's a big ambition that places the focus solely on our customers, as we deliver innovative, useful and uncomplicated banking. And we know we've got what it takes. It’s no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change. In turn, colleagues benefit from flexible work arrangements, unique career opportunities and a workplace where everyone feels valued and empowered. We prioritise diversity and equality, because we know that a safe and inclusive work environment is vital for doing great work. We say our culture is “Made by Us”. And we’re really proud of that. The benefits Flexible working so that you can balance life in a way that works for you The resources you need to grow your career and develop to your full potential Annual volunteer leave so that you can give back to the causes close to your heart A range of work perks across financial, lifestyle and general wellbeing initiatives Meaningful recognition that rewards great work with great rewards If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 10/06/2025