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* Responsible for managing team of QAs, Trainer, Quality Team Leader & Training Team Leader
* Data analysis and making designated reports/decks
* Participating in internal & external calibrations
* Communication to heighten awareness and focusing on importance of positive customer experience
* Making recommendations and driving improvement
* Ensuring that internal policies, procedures, and compliance regulations are being followed
* Reduce learning curve and help enhance product/process knowledge of new joiners.
* Ensuring that internal policies, procedures, and compliance regulations are being followed
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Job Title
Training and Quality Manager
Job Description
Role & Responsibilities:
* Responsible for managing team of QAs, Trainer, Quality Team Leader & Training Team Leader
* Data analysis and making designated reports/decks
* Client & stakeholder management
* Participating in internal & external calibrations
* Communication to heighten awareness and focusing on importance of positive customer experience
* Making recommendations and driving improvement
* Ensuring that internal policies, procedures, and compliance regulations are being followed
* Reduce learning curve and help enhance product/process knowledge of new joiners.
* Ensuring that internal policies, procedures, and compliance regulations are being followed
General And Specific Skills
* Ensure quality based intervention
* Ensure that Process quality and training is delivered effectively in the stipulated timelines
* Evaluate process quality and take corrective actions which should be tangible
* Evaluate effectiveness of T & D interventions
* Improve calibration of QA, SME and Trainers within team
* Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
* Design and develop Quality framework
* Ensure uniform quality of training being delivered by all training teams in line with client requirement
* Interact and streamline channels of communications with other Functions and Clients
* Provide quality floor support, feedback, refresher and corrective training
Location:
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40
Language Requirements
English (Required), Mandarin
Time Type
Full time2025-05-29
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Quality Assurance
* Industries
IT Services and IT Consulting
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