Service Account Manager
As a Service Account Manager you will be ensuring optimum service quality and leadership while maintaining SIG Combibloc and customer requirements from a social, methodological, and technical point of view.
Key Responsibilities
* Main customer and internal department contact point for all relevant technical service topics, supporting customer / subordinate teams in technical issues/complaints, ensuring quick resolution, explicit communication, and document recording.
* Coordinate available resources, according to customer / internal requirements, including preventative/corrective maintenance according to approved intervals, processes, documentation, and supplier requirements.
* Establish and maintain a regular Line Performance Review Meeting with all customers, including maintenance, production and quality teams, to ensure day to day operational issues are addressed in a timely manner and customer performance is at the highest level.
* Provide disciplinary/functional leadership of subordinate team members (e.g. appraisal, training needs, personal development).
* Leadership of new employees on‐boarding to ensure company policies and standard procedures are communicated and understood.
* Accurate budgeting and recording of financial results in respective accounts / cost‐centres as well as payment of invoices.
You Bring These Skills, Experience & Education
* Qualification in Mechanical, Electrical, or Electronics Engineering (or equivalent trade experience)
* Experience leading a team of engineers
* Relevant experience in supporting, maintaining, or manufacturing automated equipment
* High level of initiative
* Results‐driven mindset
* Excellent time management, organisation, and communication skills
* Solid problem‐solving abilities
* Strong engineering and technical focus
Perks
We offer competitive compensation and an opportunity to partially work from home.
#J-18808-Ljbffr