Bradken is equipping the resource sector to advance society.
Reporting to the Regional IT Operations Team Lead, you will be the first point of contact for users experiencing technical issues, assisting via phone, email, chat, or in person. You will troubleshoot common hardware and software problems, such as printer malfunctions, connectivity issues, and account lockouts, while offering clear, step‐by‐step guidance to users.
Our 3,000‐strong global team members are proud of the innovative solutions we provide our customers and our commitment to being carbon‐neutral by 2030.
You will be setting up and configuring new devices, performing routine maintenance tasks like software updates and system cleanups, and maintaining accurate records of IT assets and licenses. You will also assist with hardware repairs, basic network troubleshooting, and antivirus installations, all while promoting cybersecurity awareness.
Additionally, you'll support senior IT staff on larger projects, contribute to technical documentation, and ensure compliance with company IT policies. You are someone with strong communication skills, a solid understanding of IT fundamentals, and a willingness to learn and grow in a dynamic environment.
Key Technical Criteria
* Experience as a Support Assistant in roles such as Help Desk Operator or IT Support is preferred.
* Patience and the ability to provide excellent customer service to users experiencing technical difficulties.
* Solid grasp of hardware, software, networks, and OS. Skilled in problem analysis, root cause identification, and solution implementation.
This position is based in Newcastle.
Before commencing employment, you will be required to complete a psychometric assessment and a pre‐employment medical, including drug and alcohol testing.
Bradken is an Equal Opportunity Employer, and we are committed to providing a diverse, inclusive, engaging, and flexible environment for our people because great things happen when individuals are allowed to bring themselves into their work.
All employment will be based on merit, competence, performance, and business needs.
Benefits
* Safety first environment and mindset
* Competitive Total Reward Packages
* Global and local recognition programs
* Learning and Development focus
* EAP for you and your family
* Community Involvement program
If this sounds like your next career move, please apply along with your resume and a brief cover letter highlighting why this should be your next role by the close of business on 17 May 2026.
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