Overview
MEMBER SERVICES OFFICER - CANNON HILL, QLD
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About The REIQ
At the Real Estate Institute of Queensland (REIQ) we are proud to offer a supportive and highly collaborative team environment and are committed to promoting a positive work-life balance. We pride ourselves on our tight knit culture, where each member of the team is valued for what they add. We regularly celebrate our wins and look for any opportunity to bring our team together.
With more than 100 years of experience, The REIQ has been the state’s peak professional association for the real estate profession since 1918. Today, we represent approximately 4,000 individual members, around 1,400 agency offices, and more than 15,000 property professionals. We are currently seeking an enthusiastic Member Services Officer to join our team in our head office based in Brisbane.
Responsibilities
- Work within a highly team-oriented team.
- Manage administrative functions of membership operations.
- Provide high levels of support to members across multiple mediums; assist with data cleansing and data management initiatives to support efficient membership operations.
- Collaborate with each department to gain and maintain a deep understanding of each service area to best support members.
Your day may include
- Responding to membership queries via email, phone and live chat, and routing inquiries to the relevant internal team member.
- Managing and responding to customer inquiries (members, students and consumers) and taking appropriate actions as required.
- Data maintenance and record-keeping, including data cleansing activities.
- Engagement activities such as outbound calls and attending member-facing meetings and events to proactively build relationships with members.
Ideal candidate
- Minimum 2 years of experience in a similar role.
- Experience with member services and IMIS software is highly regarded.
- Demonstrated ability to understand and identify customer needs and communicate accordingly.
- Competent with Microsoft Office suite and CRM systems.
- Highly developed communication skills.
- Experience in the real estate industry would be highly regarded.
- Ability to work independently and as part of a team.
Application
If this sounds like you, we would love to hear from you. To apply for this position, please send your resume and cover letter via SEEK here.
We thank you for taking the time to send us your application for this role. For more information about the REIQ visit.
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📌 MEMBER SERVICES OFFICER - CANNON HILL, QLD
🏢 Australasian Society Of Association Executives
📍 Australia