Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Sensitivity Labels (encryption, auto-labeling, content marking) Retention policies & records management eDiscovery workflows: search, hold, review sets, export DLP configuration and policy troubleshooting (Exchange, SharePoint, Teams, Endpoint) Email Archiving flow Proficiency in PowerShell (e.g., Get-ComplianceSearch, New-CaseHoldPolicy, Search-UnifiedAuditLog) Familiarity with reading message traces, audit logs, and telemetry 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience Graph API for compliance data access Information Barriers, Insider Risk policies, or Communication Compliance Exchange Online Protection (EOP) or Defender for Office 365 SC-200 / SC-300 or equivalent experience