Overview
Join to apply for the Entry Level Customer Service Agent role at TSA Group - Australia .
TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization. If you are an Indigenous candidate and would like support with your application, please contact for assistance.
Why You'll Love Working with Us
* Rosters Available: Multiple flexible working arrangements available with hybrid opportunities after probation.
* Supportive Team Environment: Regular social gatherings and access to managers and senior team members dedicated to helping you succeed.
* Meaningful Work: Help customers make informed decisions about policies that best suit their needs.
* Fantastic Benefits: Yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.
* Career Growth: Ongoing professional development, career progression, and fully paid comprehensive training.
What You'll Be Doing
* Handling a mix of inbound & outbound calls, helping customers with their enquiries.
* Use effective communication skills to build rapport and provide engaging customer experiences.
* Be flexible with hours to ensure we're available when our customers need us.
What Makes You Perfect for This Role
* Must be based in Perth.
* Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
* Strong computer literacy and multi-tasking abilities.
* Self-motivation and a desire to push yourself to new heights.
* Openness to learning new skills, implementing them, and celebrating your successes.
* Resilience and the ability to perform at your best.
* A solution-oriented mindset, always ready to solve problems.
* A fixed internet connection and a suitable work-from-home setup.
Additional Benefits & Culture
* #TSAWays: Join a unique culture that's about growth, recognition, and fun.
* Career Growth: Opportunities for internal progression.
* Great Training: Full training with ongoing coaching and development.
* Recognition: Vibrant and rewarding programs to celebrate our people.
* Supportive Team & Flexible Schedule: A fun, friendly, and supportive team with a healthy work environment and flexible scheduling.
* Awesome Perks: Loyalty perks and seasonal gifts.
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Hospitality
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