Exciting Career Opportunity: IT Support Professional
The role of an IT Support Professional is a dynamic and challenging position that requires a unique blend of technical expertise, communication skills, and business acumen. As a key member of our Service Delivery Team, you will be responsible for providing exceptional Level 2 support services to our customers across various sites in Greater Metro Sydney.
No two days will be the same in this onsite role, requiring a valid driver's license to travel between sites. You will work closely with stakeholders from doctors to tradies, collaborating with teams like Service Desk, Infrastructure, Network, and Application to provide efficient support across MDM, networks, systems, hardware, and devices.
Key Responsibilities:
* Provide Level 2 IT support services on-site.
* Collaborate with various teams to ensure efficient support across multiple platforms.
* Maintain strong relationships with stakeholders, including doctors, office staff, and tradies.
* Assist with printer device support and other technical issues.
* Utilize skills in Windows 10, Office 2016, and cloud technologies.
Required Skills and Qualifications:
To succeed in this role, you will need:
* A minimum of 3 years of experience in an IT support role, providing Level 2 support.
* Previous experience working in a Field Engineer role, traveling between sites and supporting different teams.
* Experience with desktop and server operating systems, network environments, telephony systems, and cloud technologies.
* Proven experience in Windows 10 and Office 2016.
* Essential experience with printer devices and Office 365.
Benefits:
This is an excellent opportunity to contribute to the healthcare industry, enabling providers to deliver high-quality patient care. You will join a collaborative and supportive team committed to service excellence, teamwork, and integrity. This is a 3-month daily rate contract, with the possibility of extension, based in Sydney.
We are looking for someone who is passionate about delivering exceptional customer service and has a strong technical background. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting career opportunity.