Talent International is currently recruiting for a Customer Service Representative x 10 to work for an NSW Government call centre based in Gosford.
The position is a 6-month contract role with the possibility of extension.
The role pays $*****/ hour + Super.Start Date: 16/01/2026Assessment method: Candidates will be required to attend an in-person assessment centre at our Gosford Office.
This will take no longer than 90 minutesHours of Work: 7 hours p/d, 35 hours p/wThe successful contractors will be placed on a 2 week rotating roster – they will work the same shift for a 2 week period and will then transition to another shift.They will never work the same shift for 2 consecutive rosters.Contractor Central Typically one roster they will work an early start shift (e.g. 7am start), then a mid-shift (e.g. 9–10am start), then a late shift (e.g. 11am start)Key Responsibilities:Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.Provide a range of administrative and support services.Eligibility to work full-time in Australia.Previous experience in customer service is ESSENTIAL.Must be confident working in a high-volume call centre environment.Available to commence immediately.Salesforce experience is preferred but not essential.Government call centre experience is a bonus.If you can demonstrate all the above and are available for an immediate start, then please apply.
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