Main Purpose of the PositionThe Move Management Consultant is responsible for providing customer service and coordination of International and/or Domestic Removals. The role is critical in the successful delivery of our services end to end. You will bring your high attention to detail and problem‐solving capabilities to the role where no two days are the same!
Personal Activities
Communication
* Provide communication to relocatee regarding the status of all elements of their move
* Ability to interpret and distinguish specifics of each policy and explain how it applies
* Actively manage any relocatee issue if/when they arise and ensure 360‐degree communication of situations and provide the resolution
* Follow up moving services branches and third‐party suppliers for outstanding information regarding client moves or quotations
* Ability to pass on information effectively; orally and written
* Must possess keen influencing and negotiating skills
Customer Focus (external & internal)
* Takes effective action to identify and act on customer needs
* Acknowledges and respects both internal & external customers
* Conveys accurate information & delivers quality customer service targets
Team Work
* Collate and elevate issues where required to ensure customer satisfaction
* To report real and potential problems, as well as any unsatisfactory practices, to your manager for action.
* Dependability, working relationship with peers and teamwork
* Ability to show enthusiasm, support motivation and commitment
* Ability to provide valuable input into the operations of the team
* Treat each other with respect and operate with integrity and honesty
Work Organization
* In the case of removals, arrange for the packing/shipping/storage of relocatee's personal effects, cars and animals etc. Liaise between the relocatee, client, removalist and any third‐party supplier. Track process through to delivery of goods.
* Co‐ordinate the necessary travel, transport and accommodation arrangements.
* Make timely contacts with relocatees within given KPI's throughout the duration of the relocation.
* Effective in planning priorities and meeting set targets & key job responsibilities
* Accuracy, detail and reliability
* Move quickly and with appropriate discipline to keep us ahead of the competition
* Ability to balance demands and work systematically
* Ability to accept and respond to change
* Ability to take on and develop new concepts
Finance and Billing
* Reconcile and authorise third party supplier invoices
* Perform Budget Planning and Costing Estimates if required. This involves coordinating third party quotations.
Systems
* Maintain database accurately
* To work according to the requirements of the Company Quality System.
* Maintain all internal databases as necessary
Required Qualifications And Skill Level
* Demonstrated experience in delivering a high level of service to clients is essential
* Excellent ability to build rapport and relationships with clients
* Good written and verbal communication skills and diplomacy is required
* Ability to think and present ideas clearly/logically
* Must be a team player and self‐starter with initiative and drive
Experience in a customer‐focused or administrative role, providing end‐to‐end services supporting government clientele. Experience in either International Relocations or Moving Services would be highly regarded.
Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programmes to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localised attention and innovative technology that strikes the right balance of self‐service and human support. From relocation and household goods to commercial moving and storage, our portfolio of brands (Sirva, Team Relocations, Allied, & NorthAmerican) provides the only integrated moving/relocation solution in the industry.
Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!
Equal Opportunity Employer – Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.
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