Role Overview
We are seeking a skilled Automotive Parts Professional to join our team. As an integral part of our customer support and sales function, you will be responsible for providing expert product knowledge and assistance to customers.
The ideal candidate will have excellent communication skills, be able to build strong relationships with customers, and possess a passion for delivering exceptional service.
About the Role
* Provide technical support to customers via phone and other channels
* Build effective relationships with customers and drive sales growth
* Maintain up-to-date product knowledge to ensure accurate advice and recommendations
You will enjoy working in a fast-paced customer service environment and be committed to delivering genuine service excellence.
Key Responsibilities
1. Customer Support: Provide expert technical assistance to customers using your extensive product knowledge.
2. Relationship Building: Foster strong relationships with customers through excellent communication and problem-solving skills.
3. Sales Development: Use your product knowledge to identify opportunities and drive sales growth.
Requirements
1. Safety Mindset: Demonstrate a commitment to safety and strive to maintain a safe work environment.
2. Automotive Experience: Have experience working with automotive parts or mechanics.
3. Customer Service Expertise: Possess a proven track record of delivering exceptional customer service and some sales experience.