Guest Service Professional Role
The ideal candidate will be a customer-focused individual with exceptional communication skills, able to provide top-notch service and resolve guest queries efficiently.
This is a dynamic role that requires flexibility and adaptability, with varying shifts between 7.00am - 7.30pm.
* Experience in hospitality or related field is highly desirable.
* Must have excellent time management skills and the ability to work under pressure when needed.
Key Responsibilities
As a Guest Service Agent, you will be responsible for:
* Engaging with guests in a genuine and friendly manner.
* Providing solutions and improvements to enhance the guest experience.
* Being well-organized and punctual.
* Having confidence in using computer systems.
* Displaying creativity, confidence, and fun in your interactions.
* Being honest, consistent, and detail-oriented in all aspects of the role.
Requirements and Expectations
To excel in this position, you must possess the following qualities:
* Good time management skills.
* Ability to work under pressure when needed.
You will have access to Accor's industry-leading training platforms, career development opportunities, and a worldwide network of hospitality professionals.