Join a new local Client Account
Opportunity to grow your career with a global Real Estate firm
Sydney Location
Who are We
CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. We are invested in the development and unique needs of our diverse employees and strive to create an inclusive environment that allows our employee to bring their full selves to work.
With world leading Facilities Management Certification & Institute of Leadership and Management training programs, CBRE is uniquely placed to provide long term career progression for our people. If you're looking for market leading rates, a work life balance and world class training to progress your career within Facilities Management, please get in touch.
Job Summary
The Account Manager is responsible for all Facilities Management deliverables including both hard and soft services across client sites. You will be responsible for providing exceptional service to your client and leading a team with some direct reports to ensure a consistent and high level of service delivery.
Here's a snapshot of your day:
* Develop positive relationships with key stakeholders for all facilities management services
* Plan and manage facilities management operation teams in term of staffing, training, and evaluating operations maintenance and support personnel for whole account
* Ensure the overall performance of the contract and required deliverables including: contract compliance, performance management against KPI's, cost savings initiatives, and customer satisfaction are met and exceeded
* Ensure the successful implementation of portfolio-wide initiatives and programs including: HSE, playbooks, service delivery plans, training & development, and succession planning
* Attend and participate in annual or other planned audits (Environmental management, Quality management, Information Security)
* Research new programs or processes with CBRE global expert network to improve quality/costs/performance for the client
* Develop strategic procurement activities, ensuring best practice, competitive pricing, development of strategic supplier relationships and proactive delivery of services
* Reviews and adjusts contract processes, to ensure consistency and adherence with client master contract and CBRE's corporate standards. Effectively resolve disputes arising from noncompliance
* Develops HSE procedures for facilities including emergency action plans, disaster recovery, business continuity, and other related procedures
* Mentor and guide account team to deliver agreed performance outcomes
* Drives contract governance process
Here are some of the strengths you'll have to help us deliver;
* 6+ years experience in a property based facilities and/or operations role
* Facilities Management Certification preferred
* Knowledge of financial terms and principles and able to manage budgets
* People management experience with a proven track record of developing and mentoring a small team
* Knowledge of Occupational Health & Safety Act, Essential Services regulations, Building Code of Australia requirements and relevant Australian Standards.
* Ability to comprehend, analyse, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
* Strong relationship skills and communication with others
* Strong organizational and analytical skills
* Strong influencing skills and calm under pressure
Can we inspire you to join us?
* Rewarding career with developmental opportunities within GWS and across CBRE
* Partner with a friendly and supportive team
* A great opportunity to make your mark in a world class organization
* Competitive salary package with bonus structure
* CBRE is dedicated to recognizing and rewarding our employees in a way which is consistent with the Company's RISE Values