Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well‐known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta and Volvo Construction Equipment.
This role is part of Volvo Financial Services (VFS), who offer complete solutions for truck and equipment financing and service.
What you will do
VFS are excited to add an experienced Collections Officer to manage and oversee the receivables portfolio. Your main focus will be the timely recovery of outstanding payments through professional negotiation and dispute resolution, while delivering high‐quality customer service to maintain positive customer relationships.
Day to day your responsibilities will include but not be limited to:
* Managing the day‐to‐day collections activities for all overdue customer accounts via phone, email and formal correspondence
* Analysing the receivables aging to identify high‐risk accounts and prioritise collections efforts
* Assessing customer financial situations and negotiating payment arrangements
* Identifying delinquent accounts requiring advanced action and prepare recommendations for repossession or legal proceedings
* Performing daily bank statement reconciliations to ensure accurate allocation of payments and portfolio integrity
* Being the primary contact and response point for retail account management activities including but not limited to: payout requests, payment queries, statement requests, change in contact details and general account maintenance queries.
Your future team
Reporting to the Head of Risk and Operations, you will work in a team of 7 credit, risk and operations professionals. Your team are a group of supportive and good‐humoured individuals who value open communication and working together to get the job done. You will be located at our Volvo Group Head office in Wacol.
For three consecutive years, VFS have been awarded the prestigious "Great Place to Work" accreditation. This recognition is a testament to our commitment to fostering an environment where collaboration, innovation, and employee well‐being are at the forefront.
Who are you?
We believe that your behaviours and characteristics are just as important as your technical ability. Ideally you will have:
* Proven experience in B2B debt collection roles
* Experience with repossession, litigation and complex work out strategies
* Sound knowledge of collections policies, procedures, laws and litigation
* Knowledge and experience within finance (transportation or equipment industries highly regarded)
* Excellent time management skills and be target oriented
* Strong customer service and analytical skills
* Excellent knowledge of the Microsoft Office suite, with Power BI being advantageous
What's in it for you?
We offer a solid package of compensation and benefits, plus will enjoy:
* An annual company bonus of up to 10%
* Modern offices with free parking and on‐site café
* Avoiding the city commute with our Wacol location
* Working with a company who have a real focus on reducing our carbon footprint
* Health and wellbeing access for yourself and your family through our EAP – Sonder
* Countless opportunities to develop and build your career and work globally or cross‐functionally
* Opportunity to purchase an extra week of annual leave.
* Generous parental leave policy including superannuation.
Ready for the next move?
If you're ready to join a supportive team who are highly motivated and continue to see success, this could be the right role for you! We look forward to seeing your application.
The successful candidate will be required to undergo appropriate background and reference checks.
Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.
We value your data privacy and therefore do not accept applications via mail.
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