Join Bendigo Bank as a Customer Service OfficerWe believe in making banking better and bigger, and in helping our customers achieve their financial goals. As a Customer Service Officer, you'll be at the heart of our service delivery, assisting customers with transactions, digital literacy, and product recommendations. Your role will involve:Understanding customer needs through in-depth conversations and partnering with branch specialists.Supporting customers with digital banking and online platform assistance.Providing excellent face-to-face and phone customer service, managing transactions, and handling inquiries.Engaging in continuous learning through on-the-job training and external development opportunities.Building community connections and supporting local initiatives.This is a permanent, full-time position located at Community Bank Maldon.What You’ll BringExceptional customer service skills and target achievement experience.Strong attention to detail and a risk-aware mindset.Confidence in face-to-face and phone communication.Enthusiasm for understanding and communicating what makes our bank unique.Collaborative spirit and team-oriented attitude.Experience in banking and finance is a plus but not essential.About Our Community Banking ModelOur shared revenue model reinvests profits into local communities, funding initiatives like infrastructure, events, and scholarships. Joining us means contributing to local growth and building meaningful relationships.Why Work With Us?Make a meaningful impact in your community.Be valued in a diverse, inclusive team.Enjoy career growth and flexible policies.Access benefits like health support, corporate training, and more.If you're ready to take your career further, apply now. After submitting your application, you'll receive an email to complete a Pymetrics online assessment. We support diversity and inclusion and encourage applicants from all backgrounds to apply. For more information, visit our careers page.
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