About Us
About Us: Commuserv is a leading IT consulting company in Adelaide that offers services and products necessary to enhance business and allow our clients to grow efficiently. We are a growing fast-paced company with an amazing team of professionals focused on customer service, teamwork and diversity in technology. Staff benefits include: Flexible Working; Health & Wellbeing; Leave Loading; Referral Bonuses; Paid Training during work hours; Discounts on IT Equipment and Internet.
About the role
Reporting to the ICT Support Services Manager, this position is suited to a level 1/2 technician who will be responsible for directly supporting customers with a diverse range of ICT systems across a broad range of industries. As a key member of our team, the candidate will be responsible for monitoring, managing, maintaining and supporting various ICT systems to ensure services are reliable, available, up-to-date, recoverable and performing to standard.
Candidates must have a minimum of 2-3 years of ICT support experience to be considered for this position.
Knowledge & Experience
Your broad experience across a variety of ICT systems and networks should include:
- Experience within an MSP will be highly regarded
- Thorough understanding and practical experience of managing Microsoft 365 tenancies, including SharePoint, Teams and OneDrive
- Experience in troubleshooting and maintaining client systems using Windows 10/11
- Experience in using a CRM, preferably ConnectWise
- Experience in troubleshooting and maintaining network systems and infrastructure including wireless networks, firewalls and uplinks
- Understanding cyber security, risks and controls within systems and user devices
- Experience maintaining Active Directory, DNS and DHCP
- Experience managing Domains and DNS records
- Knowledge of and experience in general line of business application support
- Experience using Remote Management and Monitoring systems
- Experience monitoring and maintaining backup systems
Experience advantageous
- Unified Communications, SIP and VOIP (Teams, 3CX, Maxo)
- Managing virtualised environments (preferably Hyper-V)
- Experience in troubleshooting and maintaining client systems using Mac, Apple or Android
- Experience configuring and maintaining Entra/InTune
- Experience maintaining, using and troubleshooting Microsoft Remote Desktop Services
Personal Attributes
- Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, SLA and time
- Clear written and verbal communication skills
- Honest team player with a pleasant and courteous manner
- Excellent problem-solving skills and solid attention to detail
- Well presented, proactive and self motivated
- Enjoys a fast-paced environment and is comfortable with change
General Requirements
- MUST reside in and hold full working rights in Australia
- Current valid Australian driver’s license
- Some travel may be required
- Unrestrictive Police Clearance
Immediate start for the right candidate.
As part of the selection process candidates will need to complete a practical assessment.
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📌 ICT TECHNICAL SUPPORT SPECIALIST
🏢 Commuserv
📍 South Australia